At Ridz Enterprise , we strive to provide exceptional services and products to our valued customers. However, we understand that there may be circumstances under which a refund is necessary. Please review our refund policy outlined below:
Services:
1. Refund Eligibility: Refunds for services rendered are considered on a case-by-case basis. To be eligible for a refund, the following conditions must be met:
• The service provided did not meet the specifications outlined in the service agreement.
• The issue causing dissatisfaction cannot be resolved through reasonable efforts by our technical support team within a reasonable timeframe.
• The request for a refund is made within 7 days from the date of service delivery.
2. Refund Process: To initiate a refund request, please contact our customer support team at [email protected] or +91-95474 30543 Provide detailed information regarding the reason for the refund request along with any supporting documentation. Our team will review your request and respond within 15 business days.
3. Refund Amount: If the refund request is approved, the refund amount will be determined based on the extent of the service failure and any expenses incurred by Ridz Enterprise. Refunds may be issued partially or in full at the discretion of our management.
Products:
1. Refund Eligibility: Refunds for products purchased through Ridz Enterprise are subject to the following conditions:
• The product is returned in its original condition, undamaged, and with all accessories included.
• The return request is made within 7 days from the date of purchase.
• Products eligible for a refund must be accompanied by proof of purchase.
2. Refund Process: To request a refund for a product, please contact our customer support team at [email protected] or +91-95474 30543 Our team will provide you with instructions on how to return the product. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.
3. Refund Method: Approved refunds for products will be issued using the same payment method used for the original purchase. Please allow 15 business days for the refunded amount to reflect in your account.
Non-Refundable Items:
• Downloadable Software: Once purchased and downloaded, software products are non-refundable.
• Customized Services: Services that are customized or tailored to the specific needs of the customer are non-refundable.
• Consultation Fees: Fees paid for consultation services are non-refundable.
Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at[email protected] or +91-95474 30543 Our dedicated customer support team is available to assist you. Ridz Enterprise reserves the right to update or modify this refund policy at any time without prior notice.